ABOUT INCIDENT XPRESS INC.
Learn about our vision, our background story, our Dealer Network and meet our team of Founders.
OUR mission
Incident Xpress is the totally transparent incident reporting company.
What you see is what you get. Our website is our salesperson. Here you can read about the functionality and benefits of the product; view videos showing the product; see pricing and subscription plans; and, sign up for a 30-day free trial. We will not even ask for your credit card until you are ready to subscribe.
When you decide to subscribe, you can do that too without ever talking to anyone. Simply subscribe in your trial application and start configuring your system.
OUR STORY
Incident Xpress Inc. was founded in March 2019 by Denis O’Sullivan, Cora Bolianatz, Danny Oh and Gerry McCracken, all formerly associated with PPM 2000 Inc. Collectively our founders have more than 100 years’ experience in the development and deployment of incident reporting software geared towards the physical security industry. We had Dana Adams, former Director of Security for Telus, join our ranks in December 2022.
Denis O’Sullivan, the inspiration behind Incident Xpress (iX), was the founder of PPM 2000 Inc. in 1988. Twenty-six years later after surviving a couple of depressions, the dot com bubble and 9-11 in 2001, PPM 2000 Inc. was sold to a Toronto private equity group. The employees of PPM, including Cora Bolianatz and Danny Oh, were proud of where they had taken the company over those years. At the time of the sale PPM counted Microsoft, Amazon, Citigroup and many other household name companies as customers.
After enjoying retirement for a few years, Denis started talking to the other iX founders about the need for an affordable, quality, easy to use incident reporting solution. The idea was to create a virtual, low touch company to keep operating costs to a minimum and pass those savings on to the customers. This led us to investing our time and resources to establish Incident Xpress as a full-fledged Software as a Service (SaaS) solution for the physical security sector.
Our vision for Incident Xpress was to create a comprehensive incident reporting software solution that is very easy to use and affordable to a broad cross section of corporations, institutions and organizations with emphasis on low overhead costs that in turn translate into low cost to customers. We believe we have done this and here’s how!
Our low overhead is achieved by:
Founder Funding & Sweat Equity
Our start-up funding has been completely provided by the founders who also contributed their subject matter expertise in incident reporting, cloud web services application development, marketing/sales, financial planning and strategic partnerships to develop Incident Xpress, the company, as well as the application.
Simplifying the Sales Process
By providing our full software pricing details and the ability to subscribe within the free trial, we have removed the need for a dedicated sales team. We have put the sale process back in your hands. Have questions – check out our FAQs and tutorial videos in our Resources section or reach out via info@incidentxpress.com.
Client Controlled Sign Up & Cancellation
Sign up and cancellation for Incident Xpress is very easy. Sign up for one of our two subscriptions plans – monthly or yearly – all within your free trial. Cancel at any time. Your subscription will terminate on the renewal date of the plan you’ve selected.
Removing the Need for Consultants & Trainers
Our vision for iX was to have an easy to use product that you can setup and learn on our own. To accomplish this, we have provided you with access to default setups for four industry types (corporate, education, healthcare and hospitality) online help throughout the product and a comprehensive Help Center including guides, articles and video tutorials.
Keeping our Staff Numbers Low
Our goal was to build a quality application out of the gate with all the necessary features for an organization to run an incident reporting platform. Because of this we see little need for a huge staff moving forward. Rest assured we will have staff for the important stuff like bug fixes, product enhancements and customer support.
Subscriber benefits include:
A free 30-day trial. No credit card required! Don’t think iX is right for you – simply let your trial account expire. Change your mind later – simply log back in to your trial account within 6 months and activate a paid plan.
No IT infrastructure costs – the product is accessible from Microsoft Azure web services.
No upfront setup, consulting or training costs.
A low monthly subscription cost – terminate subscription any time before the renewal date.
Save by subscribing to the yearly plan. Terminate subscription any time before the renewal date.
Access to download your data to Excel upon the end of a subscription.
iX FOUNDERS
Denis O'Sullivan, CPP
Director
Denis has more than 50 years experience in law enforcement and security management at government and corporate levels. A long-time supporter and lifetime member of ASIS, he served on its Board of Directors and, on the ASIS Foundation and Professional Certification Boards.
As the founder of PPM 2000 back in 1988, Denis was a pioneer in the incident reporting software world, taking incident reporting from pen and paper to a more streamlined digital process. He takes pride in the fact that the PPM team eventually counted more than 20% of the Fortune 100 among their thousands of customers around the globe.
Fast forward to 2019 (he retired in 2014 after PPM was acquired by a Toronto based equity company) and once again Denis finds himself spearheading an incident reporting software company, but this time with much different goals. With iX, Denis is now ensuring that all small and medium sized organizations have access to a quality incident reporting software that is super easy to use as well as super easy on the budget.
Dana Adams, CPP, CISSP, MBA
President
Dana has extensive experience in corporate security in both the USA and Canada. Most recently, he was the Director of Security Services with Telus. He oversaw multiple Canadian and overseas locations with responsibility for enterprise-wide physical and logical integrated access control systems, audit compliance, corporate investigations, fraud, forensics, event planning, business continuity, onboard screening programs, and law enforcement liaison work, including warrant and subpoena response.
During his tenure with Telus, Dana successfully developed and delivered the Telus security plan for the 2010 Winter Olympic Games in Vancouver, redesigned and implemented a new executive protection program, and developed and delivered asset protection programs for network infrastructure (copper cabling), retail operations, supply chain security and data protection.
Dana is an active member of ASIS International, currently serving as a Trustee on the ASIS Foundation Board. He was the recipient of the 2022 ASIS President’s Award of Merit.
Having demonstrated a proven ability to create strategic partnerships, and lead businesses forward though education, influence and risk management planning activities during his 20+ year career in security, this makes him the perfect fit for joining the Incident Xpress team as the new VP of Business Development.
Cora Bolianatz, BCom
VP Marketing & Customer Success
Cora has been happily immersed in the world of marketing for over 20 years. She spent a great deal of her career working with, and eventually leading, the Marketing team at PPM 2000, one of the first incident reporting software companies to hit the security market.
As the Director of Marketing for PPM 2000, she introduced Perspective to the world’s largest companies including Microsoft, Amazon, Citi Group and Johnson & Johnson, to name a few.
In 2016, Cora’s entrepreneurial spirit led her to form her own marketing company, Sure Shot Marketing. Since then, she has built a solid reputation among her portfolio of clients who value her expertise in marketing in the digital age.
When Denis approached her with his idea, she was intrigued by the challenge of creating a low-touch company to introduce a cloud-based incident reporting web application that would be comprehensive, yet easy to use and affordable. Knowing this was hard to come by in the current market, she saw the void that could be filled and the rest as they say, is history!
Danny Oh
VP Technology
Danny has been working in the IT industry for over 20 years. He is passionate about software development and has successfully launched many products in industries such as healthcare, education, security and finance.
Danny’s first introduction to incident reporting software was back in 2012 when he joined the PPM 2000 development team. He was the lead in developing the mobile app for Perspective, PPM 2000’s comprehensive incident management software. After launching a successful modern app for PPM, Danny moved on to ATB as a Senior Mobile Software Developer.
Danny was excited to join the Incident Xpress team as the VP of Technology. Although he has launched several products, Incident Xpress is the first product that Danny has had complete responsibility in developing from start to finish. It has been a labour of love and a challenge that he readily accepted. He is very proud of the product that he and the team have created and is eager to work with subscribers in security once again.
Want to get in touch with an iX Dealer?
Our Dealer Network has been created to help extend our reach at the provincial and state level and enable superior pre and post-subscription customer support.
IX DEALER NETWORK
Keith Blakemore – Chicago, IL
Email: k.blakemoreixd@incidentxpress.com
Phone: 1-630-926-9609
Are you interested in becoming a Dealer for Incident Xpress? Reach out to Dana Adams, VP of Business Development, to learn more at Dana@incidentxpress.com or Toll Free at 1-877-577-1562.
Let's Work Together!
What better way to see if the software is a fit for you than exploring the product yourself? No credit card required for the free trial sign up.