Incident Xpress is a cloud-based web application and was designed from the ground up using the latest Cloud application development technology. Incident Xpress Inc. followed the lead of the U.S. Department of Defense in choosing Microsoft Azure Cloud Services to host our software and subscriber data.

Subscribers benefit from Microsoft’s continuous data security innovations from their more than 3,000 global cyber security experts – security that is trusted by the largest corporations and governments around the world. Microsoft Azure gives every client a very high SLA (Service Level Agreement) of 99.95%, (approximately 4.38 hours of downtime per year).

Incident Xpress uses Microsoft Azure Defender to continually scan our MS Azure server(s) to monitor for suspicious activity, malware, or other security vulnerabilities. MS Azure Defender reports all detection of suspicious activity to Incident Xpress Inc. IXI then works with MS Azure to investigate that activity and affected subscribers will be notified promptly.

Further, Incident Xpress uses Auth0 to authenticate a user by giving iX a token. This means if the MS Azure server(s) where our client data and program is hosted is attacked, there is no threat of user identity exposure because that information is stored by Auth0. 

Auth0 is highly focused on ongoing and new security issues and update their product as soon as a new vulnerability is revealed meaning iX is secure against these types of threats.

Subscribers are responsible for maintaining the security of access to their devices and account but we do make MFA available to help make iX even more secure.

Nope! No installation is required. Simply sign up online, verify your account via email and get started.

Each new subscription with Incident Xpress comes with 5 concurrent user licenses automatically. If you require more user licenses, we offer additional 10 user packs at the same cost of the orginal 5 user cost. There are no maximum user limits.

Absolutely! Jump right in and create your Incident Xpress account today to activate a 30-day free trial. Customize, configure and explore all the powerful features of Incident Xpress without providing a credit card.

After your trial expires, you will need to purchase a monthly or yearly subscription to keep your account active. Your trial account will become your permanent account with all of your data and customizations remaining intact.

Prefer to start fresh – no problem. Simply go through and delete the sample data you entered and review your Administration settings before opening up the system to other users. If you would like a copy of the default lookup lists for the hospitality vertical you signed up for, please email us at support@incidentxpress.com.

PLEASE NOTE: only the System Administrator and Backup Administrator should have incident delete rights.

Feel that iX is not for you? No problem. Simply let your free trial expire and the account will be deleted after 6 months.

Incident Xpress does not have different levels, e.g. Basic, Advanced or Professional. Instead, we’ve created a product that is designed to be used from the smallest organization to the more complex. The lowest regular subscription cost is $249 for 5 concurrent users. If you require more users, simply add as many 10 user packs as needed to your subscription plan. Sign up for your free 30-day trial right now.

Want to save a bit of money? Sign up for the annual plan at $2490/year for the first 5 concurrent users and get 2 months for free.

If you cancel, you will have access to your data until your billing anniversary date. E.g. If you are on a monthly plan that expires on May 15 and you cancel on May 10th, you will have access to your data until May 15th.

If you would like a copy of your incident data, simply search all your incidents and download all the details of each of your open and closed incidents to Excel.

If there are any attachments associated to an incident, those will need to be located within the incident file and opened and saved separately.

To find your incidents with attachments, simply do a quick search on all incidents with attachments.

We do not. Instead we have focused on helping users with onscreen help within iX and a detailed help center where users have access to guides, FAQs, video tutorials, knowledge base articles and a community area where iX subscribers can post questions, comments and suggestions. If you are unable to find the answer to your question via these resources, you can submit an inquiry via support@incidentxpress.com and receive a detailed response within two business days. Urgent issues can be phoned in and the best person to help with your issue will get back to you promptly.