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10 User Add-On Pack

  • 10 Additional Concurrent Users

10 User Add-On Pack

  • 10 Additional Concurrent Users

*Pricing subject to change without notice.


What is the minimum number of users I can sign up with?

The least expensive option comes with 5 concurrent user licenses. Subscribers can add user licenses anytime by purchasing packs of 10 additional users.

Is there a maximum limit to the number of users per system?

There are no maximum user limits.

What are concurrent users?

Concurrent licensing means the amount of users that you can have logged into the system at the exact same time. For example, if you have 15 concurrent user licenses, no more then 15 users can be logged into the system at the same time. 

What are my subscription options?

Incident Xpress does not have different levels, e.g. Basic, Advanced or Professional. Instead, we’ve created a product that is designed to be used from the smallest organization to the more complex. 

When subscribing you can select from a monthly or a yearly subscription. Each subscription starts with 5 concurrent users. If you need more than 5 concurrent users, you can add more users in increments of 10 at a very reasonable cost.


Do you offer any discounts?

We offer a discount on up-front annual commitments. Pay for 10 months instead of 12 with the annual plan!

We also offer special pricing for Government agencies and Non-profit organizations. If you fall into this category, call us at 1-877-577-1562 or email us at for more information.

Do you offer a free trial?

Absolutely! Jump right in and create your Incident Xpress account today to activate a 30-day free trial. Customize, configure and explore all the powerful features of Incident Xpress without providing a credit card.

How can I pay?

We accept payment via Visa, MasterCard, and American Express. Just enter your payment details in the Subscription area of the software when you are ready to subscribe.

What happens when my trial ends?

After your trial expires, you will need to purchase a monthly or yearly subscription. Your trial account will become your permanent account with all of your data and customizations remaining intact.

Prefer to start fresh – no problem. Simply go through and delete the sample data you entered and review your Administration settings before opening up the system to other users. If you would like a copy of the default lookup lists for the industry vertical you selected, please email us at

PLEASE NOTE: only the System Administrator and Backup Administrator should have incident delete rights.

Let's Work Together!

What better way to see if the software is a fit for you than exploring the product yourself! No credit card required.